Support Contact
Contact Luxenova support for account access help, publishing issues, analytics questions, data deletion requests, and general platform support.
1. Support Email
Reach us at support@luxenovaai.com.
2. Response Expectations
We aim to acknowledge standard support requests within one business day. Security issues, account lockouts, and deletion requests are prioritized and handled as quickly as possible, typically ahead of normal queue items.
3. Issue Categories
- Account creation and login
- Workspace access and membership
- Publishing, rendering, and upload issues
- Analytics or insights questions
- Deletion, privacy, and compliance requests
- Security or abuse reports
4. What to Include
Please include your workspace name, the email address tied to the account, a short description of the issue, and any screenshots or error messages that would help us investigate quickly.
Contact
Email: support@luxenovaai.com